FAQs

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email or chat (below).

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Canada Post + Holiday Shipping Update

Due to the Canada Post strike, we can't ship to any PO addresses or remote locations, including YT, NT, and NU.

Please note that we are experiencing some shipping delays with our other shipping providers, FedEx and UPS while Purolator is overwelmed.

All our returns are handled by Canada Post. While you can still submit a return request and receive a shipping label, you’ll need to wait until the strike ends to send it back. Rest assured, we’ll honor all returns and process your refund as soon as your package reaches us.

We’re truly sorry for this inconvenience and appreciate your patience during this time. If you have any questions, we’re here to help!

Ordering

Shipping & returns

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Shipping fees are non-refundable.

Product & size

Our customer support is available Monday to Friday: 8am-16h00pm.Average answer time: 48h

Heated liners

We're all about making sure your heated liner experience is seamless and cozy. If you've still got questions that aren't answered in this FAQ, just drop us a line!

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Still can't find what you're after, huh?

Can't find what you're looking for in our FAQ? No worries! Just drop us a message using the form below, and we got your back! Our team will get back to you within 48 hours.