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Product Warranty
Auclair products purchased online can be submitted for warranty review at the
original point of purchase within 1 year from the date of purchase.
For warranty related issues on items purchased directly from www.auclair.com, please fill out the warranty form. Please do not send damaged or defective items back. Approval of all warranty issues are at the discretion of our customer happiness team.
Defective items that fall under Auclair's warranty policy will be replaced with the same item free of charge, if that item is no longer available, we will attempt to replace it with a similar item or will offer you a credit of same value towards another item.
Return Policy
At Auclair, the quality of our products and customer satisfaction is our #1 priority.
We accept returns within 30 days of original purchase. Items must be in new and unused condition with the original tags on them.
Please note that for all purchases made in November and December 2022, returns will be accepted until January 21st, 2023.
How do you return an item?
Simple! Follow this link and we’ll walk you through our brand new return portal.
REFUNDS
How do you get a refund? You have 2 options :
1: The good old fashion way – You submit a return request and send back the item(s). Once we receive it and process it (can take up to 2 weeks), we will refund you on your original payment method. This refund method has a 10$ restocking fee.
2: The quicker way - You submit a return request, send back the item(s), and you will receive a gift card with the amount from your original purchase. This method has no restocking fee.
If you have any other questions, you can refer to our FAQ.
Shipping
Our office hours are 8:00AM-4:30PM EST Monday-Friday.
Orders are processed for
shipping within 72 business hours of order entry however please note that during busy periods (i.e. holiday season), delays may occur.
USA
Flat-rate ground shipping of $8.00 per order. Shipping is between 5-8 business
days depending on final destination.
Please ensure delivery is to a secure location, Auclair is not responsible for
packages that have been lost or stolen once the delivery has been confirmed
CANADA
Flat-rate ground shipping of $8.00 per order. Shipping is between 5-8 business
days depending on final destination.
Please ensure delivery is to a secure location, Auclair is not responsible for
packages that have been lost or stolen once the delivery has been confirmed
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